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🎧 Ocoviz Support

Help the moment your school needs it

Real people who know your school — not bots or endless ticket queues. Find a quick answer, reach us on WhatsApp, phone or email, or raise a ticket and we’ll get on it.

Raise a ticket Chat on WhatsApp
Support hours: Mon–Sat, 9:00 AM – 7:00 PM IST · Typical first response within a few hours
Reach a human

Four ways to get help

Whatever is fastest for you. WhatsApp is usually the quickest.

Call us

+91 86200 02001
Mon–Sat, 9am–7pm IST

Email

support@ocoviz.com
Best for detailed issues

Raise a ticket

On this page
We reply by email, usually same day
Help topics

Quick answers to common questions

Most issues are solved in a minute. Still stuck? Raise a ticket below.

🚀 Getting started & onboarding

How do I add all our students and staff at the start of the year?
Go to Admin → Data → Import and download the Excel template on that screen. Add one row per student or staff member and upload it. Prefer not to? Send us your existing sheet on WhatsApp and our team will do the first import for you.
How do our teachers get their logins?
Once staff are added, each teacher gets an invite to set their own password. You can resend invites or reset passwords anytime from Admin → Users. We also run a free live training session for your staff during onboarding.

🔐 Accounts & login

A teacher or parent forgot their password.
They can tap Forgot password on the login screen to reset it by email or phone. Admins can also reset it directly from Admin → Users.
How do I add, deactivate or change a staff member's role?
Open Admin → Users. Use Add User to invite someone, or open an existing user to change their role or deactivate them. Deactivating keeps their history but blocks login.

📊 Attendance, reports & report cards

Attendance I marked isn't showing up.
Check the device date/time and internet connection, then pull down to refresh. Marked attendance syncs automatically once the device is back online. If it still doesn't appear, raise a ticket with the class and date and we'll trace it.
How do I generate CBSE report cards?
Go to Reports → Report Cards, choose the class and term, and click Generate. You can review, edit remarks, then export or print. See the CBSE Report Cards page for the full flow.

💳 Fees & billing

How do parents pay fees online?
Share the fee link or the parent app — parents see their dues and pay through the integrated gateway. Payments reconcile automatically inside the Fees module.
Can we export fee-collection reports?
Yes — go to Reports → Fees, filter by date or class, and export to Excel or PDF.

🛡️ Data, exports & security

Can we export all our data if we need it?
Absolutely — your data is yours. Export students, staff, attendance, fees and more anytime from Admin → Data → Export. No lock-in.
Is our data backed up and secure?
Yes. Data is encrypted and backed up automatically every day. Full details are on our Trust & Security page.

📱 Mobile app

Where do parents and teachers get the app?
Download the Ocoviz app from the Play Store or App Store (links are in your welcome email), or use the web app in any browser — no install needed.
The app is slow or won't load.
Update to the latest version, check the connection, and close and reopen the app. If it persists across multiple devices, raise a ticket and include the device model and app version — it helps us fix it faster.
Guides & resources

Helpful self-serve resources

Learn the product, dig deeper, or hand these to your team.

🖥️

Product Tour

Walk through Ocoviz screen by screen.

📘

Free Guides

Practical playbooks for principals, teachers and parents.

❓

FAQ & Objections

Answers to the questions schools ask most.

🎓

Open Learning

Free courses and resources for educators.

📈

ROI Calculator

See the hours and money Ocoviz saves your school.

🛡️

Trust & Security

How we keep your school's data safe.

Raise a ticket

Tell us what’s happening

We’ll email you back — usually within a few hours during support hours.

✓ Ticket received!
Ticket number: emailed to you

We’ve emailed a confirmation with a tracking link — our team will get back to you shortly.

For anything urgent, WhatsApp us.

Prefer to talk? WhatsApp or call +91 86200 02001.

We’ve got your back

Every Ocoviz school gets real, personal support — onboarding help, training, and a team that picks up the phone. You’re never on your own.

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